Store Policy

Store Policy Quick View

Our Cheongsams Get Sold Quick

Most of the cheongsam dresses in our shop are tailor made with limited quantity. They can easily go out of stock due to the shortage of a certain fabric, or even the lack of some material for a Chinese button.

Should any item(s) of your order happen to be unavailable, we will recommend similar designs for you to choose from. If none of the alternatives interest you, a refund of full amount will be made to your paying account within 2 business days.

Payment

We accept a wide range of payment options. These include, credit card, debit card, and PayPal.

No fee will apply, and should a refund occur, the amount will go straightly back to your paying account, leaving you nothing to worry about.

Shipping

We ship our goods to almost every corners of the world, so long as your destination is within the delivery range of DHL, FedEx, UPS or any major express services.

We ship with fast express services only free of charge, unless specially required. Your order will arrive at you within 5 – 7 business days in average.

Returning

100% no excuse return or exchange for ready-made items.

We accept returns up to 180 days from the date of payment. Items must be in new, unused condition and have all of the original tags, labels and packaging intact.

Note that we do not accept return or exchange for custom tailored items, yet we provide amendment service for free. Shipping cost will apply.

Privacy and Safety Guarantee

ELEGENTE.com guarantees to keep all your personal information under secret, including your body measurements, order history, phone number, all the correspondent messages between you and ELEGENTE.com, your address, and everything privacy related.